Refund and Returns Policy

At JOINICE, we are dedicated to delivering high-quality advertising, marketing, and promotion services that exceed your expectations. We understand that occasionally situations arise where you may be unsatisfied with the services provided. This Refund and Returns Policy outlines the conditions under which we offer refunds and how we handle service-related issues.

1. Service Satisfaction Guarantee

We take pride in providing services that drive results. If for any reason, you are dissatisfied with the services received, please contact us within 7 days of receiving the service. We are committed to addressing your concerns and providing solutions. Our goal is to ensure that you feel heard, respected, and satisfied.

2. Refund Requests

Refund requests must be made in writing and sent via email to [email protected]. Please include the following information in your request:

• Your full name or company name
• The service(s) you are requesting a refund for
• The reason for your request
• Any relevant documentation (e.g., emails, contracts, deliverables)

Once your request is received, we will review the issue and get back to you within 5-7 business days. Based on our review, a decision will be made regarding the eligibility of the refund. Refunds may be issued under the following conditions:

• If our services were not provided as outlined in the original agreement.
• If the service delivered did not meet the agreed-upon standards or outcomes, and no viable solution can be provided.
• If there was an error on our part that affected the performance or delivery of the service.

3. Refund Eligibility

Refunds are granted based on the following criteria:

• Unfinished Services: If the service has not been fully delivered or completed as per the contract, a refund may be issued based on the percentage of work completed.
• Quality Issues: If the service provided fails to meet the agreed-upon quality standards, and we are unable to rectify the issue, you may be eligible for a full or partial refund.
• Service Errors: If there is a technical issue or failure on our part that prevents you from receiving the service, we will work to resolve it or offer a refund where applicable.

4. No Refunds for Completed Projects

Refunds will not be issued for services that have already been completed and delivered as per the agreement. Once the project has been finalized, and the final deliverables have been provided to you, the service is considered completed. However, we encourage you to reach out with any concerns, as we are committed to resolving any issues within a reasonable timeframe.

5. Service Modifications and Adjustments

If the service provided requires adjustments, modifications, or additional work to meet your expectations, we are happy to work with you to make these changes. Any modifications to the scope of work after the project has begun will be discussed, and a new agreement or cost may apply. This does not constitute a refund but an extension of services.

6. Return Policy

As our services are intangible, digital, and non-returnable, there are no returns available. However, we encourage open communication before and during the project to ensure that all your needs are met. If you are unsure about the service or if any clarifications are needed, we recommend discussing these details before proceeding with the contract.

7. Communication and Dispute Resolution

We understand that disputes may arise, and we are committed to resolving them in a timely and amicable manner. If you are unhappy with any aspect of our services, we encourage you to contact us immediately to discuss the issue. We will make every effort to resolve the problem. Should a dispute arise that cannot be resolved through communication, we may consider alternative dispute resolution methods.

8. Contact Us

If you have any questions about our Refund and Returns Policy or wish to initiate a refund request, please contact us using the following details:

• Email: [email protected]
• Phone (USA): +1 503-917-5896
• Phone (China): 18120935683
• Address (USA): 2213 Patterson Road, DALLAS, Oregon, 97338
• Address (China): No. 5 Building, 01-1, Chixing New Yuan Commercial Complex, Chixing Village, Xindian Town, Jin’an District, Fuzhou City, Fujian Province, 350000, China

We are here to assist you and ensure a smooth experience with our services.